Mario Osorio A.

Continuous Improvement Regional Director, LATAM

I am the Regional Director of Continuous Improvement for Latam in Ingram Micro. Ingram Micro is a technology company with three main business lines: Distribution, Cloud and Advanced Services.

I have to say that my years as a student in the program were excellent. The academic training I received in USM was very demanding and today it enables me to confidently face important challenges with the right tools. I believe that Santa María trains professionals who can rely on “the method” for achieving results. This is my case—I was trained to be a Commercial Engineer but I constantly seek new knowledge that I can convert into value by applying the appropriate “working frameworks”. In USM, I was able to develop skills, knowledge and most especially, methodologies that have enabled me to achieve good results in various divisions of multinational companies where I have held positions.

I currently live in Miami, Florida. I arrived in the United States in 2014, when I was promoted by DHL Global Forwarding to Regional Director for America of “Continuous Improvement/Performance Management”.

I have to say that my undergraduate years in the study program were fantastic. The academic training in USM was very demanding and enables me to confidently tackle important challenges and apply the right tools. Santa María trains professionals who can rely on “the method” for achieving results. This is certainly my case. I was trained to be a Commercial Engineer but I continually seek out new information that I can transform into value by applying the appropriate “working framework”. At USM I was able to develop the skills, knowledge, and especially the methodologies that have enabled me to reach good results in various divisions in the multinational companies where I have held positions. I was also the president of the study program’s Student Council, which gave me the opportunity to enjoy interacting and socializing with students from different classes, freshmen to seniors. The experience was key for developing my own relational style as I’ve moved forward in my career.

Students majoring in commercial at USM should have it clear that they can achieve success in any country or industry by overcoming the language barrier. The key is to create a practical road map of your own, be prepared to take on different challenges, deal with the emotional pressures of being far from Chile, create a network of contacts, have quick response times and “go the whole nine yards”—which is what we “Sansanos” are really good at.